Utility Billing
Contact the Utility Billing Department
M-Th 7:30 AM – 5:30 PM
F 7:30 AM – 11:30 AM
3701 SE 15th St,
Del City, OK 73115
About the Utility Billing Department
The Utility Billing Department is here to serve the residents and businesses of Del City with reliable, responsive service. We manage all aspects of utility accounts, from setting up new services and collecting deposits to processing monthly payments.
Our team is committed to making the process as convenient as possible. Pay your bill online anytime, or visit us in person at City Hall for one-on-one assistance.
We’re here to keep Del City running strong, one connection at a time.
Payment Options:
- Administrative Offices are closed on Federal Holidays. Check the ‘Events Calendar’ for closures.
- CASH, CHECK (Temporary checks are NOT accepted) and all major CREDIT CARDS including: VISA, MASTERCARD, AMEX & DISCOVER are accepted.
- All payments made by credit card will be subject to a $2.00 credit card transaction fee.
- If a check is returned, an additional fee of $50.00 will be added to the balance on the account.
- Payment is available ONLINE, IN PERSON, or via DROPBOX on the north side of the building.
Pay Your Bill Online
Our online system allows you to pay your utility bill in real-time. You will have the option to create an account and subsequent logins will require a username/password, or you may bypass registration and use the “Quick Pay” feature. For this, you will need your account number. By clicking the payment link labeled “Pay My Bill” below, you will be directed to an external site, so please ensure you are on a secure network.
*As a reminder, bills must be paid no later than 11:59 PM on the due date to avoid applicable fees. For frequently asked questions about fees and other topics, please see below.
Frequently Asked Questions
I’m a new paying online customer. What do I need to establish an online account?
You will need your account number and the last amount paid to establish an online account. Please note, credit/debit card processing fees are NOT included in the last payment amount.
How can I see my amount due?
The amount due will be displayed on the bill itself or in your online account. To view your account details online, click “Pay My Bill” above. There, you will be prompted to use the “Quick Pay” option or “Sign In or Sign Up”. For “Quick Pay”, all that is required is the account number. After entering your account number, you will be prompted to verify the correct address. Sign up is recommended to view detailed information regarding your account. For assistance, please call the Utility Billing office.
When are fees applied?
Payment must be received on the due date by the end of day (11:59 PM) to avoid processing of LATE FEES and/or TERMINATION FEES.
How much are the penalty and termination fees?
LATE FEE – $25.00
TERMINATION FEE – $50.00
Failure to receive a utility bill DOES NOT constitute a waiver of penalty or termination of the utility account. Payment must be made in full by end of day on the due date (11:59 PM) to avoid a $25.00 LATE FEE and by the end of day on the date listed on the termination notice to avoid a $50.00 TERMINATION FEE and disruption of service.
What is a tampering fee?
In the event that the Authority causes services to be discontinued to a property, for non-payment or any other reason, and those services are reconnected or reestablished by any means by any person other than an agent of the Authority, a $100.00 TAMPERING FEE will be assessed to the utility account for that property. In the event that property of the authority used to provide service to a property is damaged, the City Clerk or designee shall determine the actual cost to repair or replace the damaged property and shall cause that charge, along with an ADMINISTRATIVE FEE of $100.00, to be billed to the utility account for the property. In the sole discretion of the City Clerk and based on the individual circumstances relating to the damage, the charge may be waived or reduced.
How can I receive a payment arrangement?
You MUST come in person to the Utility Billing Office prior to the termination date and complete a payment arrangement form. ONLY the primary account holder is authorized to request a payment arrangement. Failure to follow the terms of your payment arrangement will result in all applicable penalties being enforced with no additional arrangements granted for six months.
Can I pay after hours?
Yes! Payments can be accepted online or via the dropbox on the north side of the building at any time. Please note, payments are due by end of day (11:59 PM) on the due date and will NOT be processed until the following business day if payment is placed in the dropbox after hours.
What happens if my check is returned?
In the event a check used to make a payment on a utility account is returned unpaid for any reason, a returned check fee of $50.00 shall be assessed. If the balance is not paid within 48 business hours of notification to the resident, all services to the property shall be terminated. If still unpaid within seven (7) business days, the account shall be closed for non-payment. Two (2) returned payments within any 12 months will result in loss of online and check payment privileges for a minimum of 12 months and payments will have to be made in person.