Utility Billing
Contact the Utility Billing Department
M-Th 7:30 AM – 5:30 PM
F 7:30 AM – 11:30 AM
3701 SE 15th St,
Del City, OK 73115
About the Utility Billing Department
The Utility Billing Department is here to serve the residents and businesses of Del City with reliable, responsive service. We manage all aspects of utility accounts, from setting up new services and collecting deposits to processing monthly payments.
Our team is committed to making the process as convenient as possible. Pay your bill online anytime, or visit us in person at City Hall for one-on-one assistance.
We’re here to keep Del City running strong, one connection at a time.
Payment Options:
- Administrative Offices are closed on Federal Holidays. Check the Events Calendar for closures.
- CASH, CHECK (Temporary checks are NOT accepted) and all major CREDIT CARDS including: VISA, MASTERCARD, AMEX & DISCOVER are accepted.
- All payments made by credit card will be subject to a $2.00 credit card transaction fee.
- If a check is returned, an additional fee of $50.00 will be added to the balance on the account.
- Payment is available ONLINE, IN PERSON, or via DROPBOX on the north side of the building.
Utility Rate Update '25-'26
Starting January 2026, Del City will shift to a new, simplified billing schedule. Bills will be easier to read and reflect usage in a more timely manner.
QUESTIONS? EMAIL US.
UTILITY BILLING | utilities@cityofdelcity.org
View the full presentation and explanation of the changes below:
Heads Up, residents and businesses!
***IMPORTANT REMINDER – [February 9, 2025]***
The utility rate update transition period is now complete.
• Accounts beginning with 01–32 now have a due date of the 1st of each month
• Accounts beginning with 33–62 now have a due date of the 15th of each month
If you are enrolled in auto-draft, please update your draft settings to reflect your new due date to avoid late fees or service interruption. Drafts should be scheduled at least 5 days before your due date.
For assistance, please contact the Utility Billing Office by phone or visit us in person during regular business hours.
Pay Your Bill Online
Our online system allows you to pay your utility bill in real-time. You will have the option to create an account and subsequent logins will require a username/password, or you may bypass registration and use the “Quick Pay” feature. For this, you will need your account number. By clicking the payment link labeled “Pay My Bill” below, you will be directed to an external site, so please ensure you are on a secure network.
*As a reminder, bills must be paid by the end of the business day (see Hours) to avoid applicable fees. For frequently asked questions about fees and other topics, please see below.
Applications + Forms
All utility billing applications and forms available on this website must be completed and submitted via email to utilities@cityofdelcity.org, along with copies or photos of all required documentation and valid photo ID(s).
PLEASE NOTE:
Payments to activate service are NOT ACCEPTED ONLINE or through DROPBOX. To establish or activate utility services, payment must be made IN PERSON at the Utility Billing Office during regular business hours.
- CONSTRUCTION WATER SERVICE (180 DAYS MAX)*
- COMMERCIAL UTILITY SERVICE
- RESIDENTIAL UTILITY SERVICE
- TEMPORARY WATER SERVICE (2 OR 4 WEEKS)**
*PROPERTY OWNERS, PROPERTY MANAGERS, AND CONTRACTORS WITH A VALID RESIDENTIAL BUILD/REBUILD/REMODEL PERMIT MAY ESTABLISH CONSTRUCTION WATER FOR UP TO 180 DAYS.
**TEMPORARY SERVICE IS FOR MINOR CLEANUP AND/OR REPAIR PURPOSES ONLY AND SHALL NOT BE ESTABLISHED FOR ANY OCCUPIED RESIDENCE.
QUESTIONS? EMAIL OR CALL US.
utilities@cityofdelcity.org | (405)677-5741 EXT. 7319, 7326, 7328
Frequently Asked Questions
I’m a new paying online customer. What do I need to establish an online account?
You will need your account number and address to establish an online account. Please note, credit/debit card processing fees are NOT included in the last payment amount.
How can I see my amount due?
The amount due will be displayed on the bill itself or in your online account. To view your account details online, click “Pay My Bill” above. There, you will be prompted to use the “Quick Pay” option or “Sign In or Sign Up”. For “Quick Pay”, all that is required is the account number. After entering your account number, you will be prompted to verify the correct address. Sign up is recommended to view detailed information regarding your account. For assistance, please call the Utility Billing office.
When are fees applied?
Payment must be received on the due date by the end of the business day (see Hours) to avoid processing of LATE FEES and/or TERMINATION FEES.
How much are the penalty and termination fees?
LATE FEE – $25.00
Payment must be made in full by the end of the business day on the due date to avoid a $25.00 LATE FEE.
TERMINATION FEE – $50.00
Payment must be made by the end of the business day (see Hours) on the date listed on the termination notice to avoid a $50.00 Termination Fee and possible disruption of service.
Failure to receive a utility bill does not constitute a waiver of penalty or termination of the utility account.
What is a tampering fee?
In the event that the Authority causes services to be discontinued to a property, for non-payment or any other reason, and those services are reconnected or reestablished by any means by any person other than an agent of the Authority, a $100.00 TAMPERING FEE will be assessed to the utility account for that property. In the event that property of the authority used to provide service to a property is damaged, the City Clerk or designee shall determine the actual cost to repair or replace the damaged property and shall cause that charge, along with an ADMINISTRATIVE FEE of $100.00, to be billed to the utility account for the property. In the sole discretion of the City Clerk and based on the individual circumstances relating to the damage, the charge may be waived or reduced.
How can I receive a payment arrangement?
You MUST come in person to the Utility Billing Office prior to the termination date and complete a payment arrangement form. ONLY the primary account holder is authorized to request a payment arrangement. Failure to follow the terms of your payment arrangement will result in all applicable penalties being enforced with no additional arrangements granted for six months.
Can I pay after hours?
Yes! Payments can be accepted online or via the dropbox on the north side of the building at any time. Please note, payments made after normal business hours will be processed the following business day.
What happens if my check is returned?
In the event a payment is returned for any reason a fee of $50.00 shall be assessed. Customer shall be notified and account must be paid in full within 48 business hours to avoid interruption of service.
The first returned payment will result in loss of online and check payment privileges for 6 months.
Two returned payments will result loss of online and check payment privileges for 12 months.